Privacy Policy
Effective date: October 1, 2026
This Privacy Policy describes how VOLT Adventure Park ("VOLT," "we," "us") collects, uses, and protects your information when you visit voltparks.com, submit an inquiry, book with us, or communicate with us.
Information We Collect
- Contact information you provide through our forms, such as your name, phone number, and email address
- Inquiry details you share with us, such as preferred party dates, party details, and questions
- Booking and purchase information when you buy tickets, book parties, or purchase memberships through our booking provider
- Information collected automatically through cookies, pixels, and similar technologies when you visit our website or booking pages, such as browser and device type, pages visited, actions you take (for example, completing a booking), and whether you arrived from one of our ads
How We Use Your Information
- To respond to your inquiries and help you plan and book parties and events
- To confirm and manage bookings, memberships, and waivers
- To communicate with you about your inquiry or booking by phone, email, or text message where you have agreed
- To operate, improve, and secure our website and services
- To measure how well our advertising works and to show our ads to people who may be interested in VOLT
SMS/Text Messaging
If you check the SMS consent box on our inquiry form, you agree to receive text messages from VOLT Adventure Park related to your inquiry and bookings, such as responses to your questions, booking confirmations, and follow-ups.
- Message frequency varies based on your inquiry and bookings
- Message and data rates may apply
- Reply STOP at any time to opt out of text messages
- Reply HELP for help, or contact us at (904) 312-7156
- Consent to receive text messages is not a condition of any purchase
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold or shared with any third parties.
How We Share Information
We do not sell your personal information. We share information with service providers who help us operate the business, such as our booking and payment platform, customer communication tools, and website hosting, and only as needed to provide our services. These providers are required to protect your information. We also work with analytics and advertising partners, Google, Meta, and OpenAI, which receive information about your visits and bookings through the cookies and pixels described below.
Cookies and Tracking
Our website and booking pages use cookies, pixels, and similar technologies. Some are essential to make the site work and keep it secure. We also use:
- Analytics: Google Analytics helps us understand how visitors use our site so we can improve it.
- Advertising: the Meta Pixel and the OpenAI (ChatGPT) Ads Pixel tell us when a visit or booking came from one of our ads on Meta (Facebook and Instagram) or ChatGPT, and help those platforms measure our ads and show them to people who may be interested. This means information about your activity on our site and booking pages may be used to show you VOLT ads on those platforms.
These partners process this information under their own privacy policies. Third-party services on our site, such as our booking provider and maps, may also set their own cookies subject to their privacy policies. You can control or delete cookies through your browser settings.
Data Retention and Security
We keep your information for as long as needed to serve you and meet legal requirements, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure, but we work to protect your information appropriately.
Children's Privacy
Our website and forms are intended for use by adults. We do not knowingly collect personal information online from children under 13. Party inquiries and bookings should be submitted by a parent or guardian.
Your Choices
- Opt out of text messages at any time by replying STOP
- Unsubscribe from marketing emails using the link in any marketing email
- Limit advertising tracking by blocking or clearing cookies in your browser, or by adjusting the ad settings in your Meta or ChatGPT account
- Contact us to review, update, or delete your information
Contact Us
VOLT Adventure Park
9292 Arlington Expressway, Jacksonville, FL 32225
Phone: (904) 312-7156
Email: jax@voltparks.com
We may update this policy from time to time. The effective date above reflects the latest version.